Terms of Service
Sales to customers outside the EU will not be subject to sales tax but will be subject to the applicable national import duties. In the case of sales to entrepreneurs within the EU, no Austrian VAT is payable on proof of the UID; the latter must pay the sales tax in their home state. Payment must be made in euros.
Please use the cancellation form
- Services, the execution of which is commenced as agreed by the consumer within the period of revocation,
- Goods or services whose price depends on the development of the rates on the financial markets, on which Granbarrel Vertriebs GmbH has no influence,
- Goods made to customer specifications that are clearly tailored to personal needs that, by their very nature, are not suitable for return, which may spoil quickly or whose expiration date would be exceeded,
- Audio or video recordings or software, provided that the delivered goods have been unsealed by the consumer,
- Newspapers, magazines and magazines with the exception of contracts for periodicals (§ 26 (1) no. 1 KSchG),
- Betting and lottery services as well
- Home deliveries or leisure services (§ 5c (4) items 1 and 2 KSchG).
Goods that can be shipped by parcel must be returned by the consumer; Non-parcels are picked up by the consumer. The customer has to bear the costs of returning the goods if he lives in Austria.
If the customer is an entrepreneur (according to §1 KSCHG), then a revocation acc. Point 6 excluded.
Service content / delivery: Our company reserves the right to change the content of the service offered in the imprint named shop at any time. The prices for the deliveries and services offered by us do not include costs, which are charged by third parties. If not all ordered items are available immediately, the immediately available immediately and further as soon as they are available, re-delivered. Shipping costs will be charged extra and stated before submitting the order. The delivery is made by parcel service or forwarding agency. Delivery usually takes place within 5 days, but within the statutory 30-day period.
Although we assume a damage-free transport of the goods together with you, the risk of accidental loss and accidental deterioration of the goods in the case of a consignment purchase is determined when the goods are handed over to the freight forwarder or the carrier or otherwise Person or institution (eg the post office) transfers to customers resident in Austria.
The delivery normally takes place within 3-5 working days from receipt of the order confirmation, but in any case within the statutory delivery period of 30 days from the order date. In the unlikely event that the delivery is delayed, we will contact the customer immediately after the delay has become known, but before the 30-day deadline, and obtain his consent to subsequent delivery. If the customer does not agree, he is entitled to withdraw from the contract.
The shipping costs can be found under the link Shipping Information: Shipping Information
The legal interest rate on money receivables between entrepreneurs from business transactions is 8 (eight) percentage points above the base rate. The base interest rate, which is valid on the last day of a half-year, is decisive for the next half-year. Linking interest rate for the calculation of default interest in business transactions in accordance with § 1333 (2) ABGB. The statutory default interest in non-business transactions, ie between consumers and entrepreneurs on the one hand and between consumers on the other hand, since they fall outside the scope of the Late Payments Directive, with 4 (four) percentage points left unchanged. http://zinsklauseln.oenb.at
Dunning and collection charges
The contracting party commits itself in the event of default, even in the case of unencumbered late payment,
to reimburse us for the reminder and collection expenses due to us for the purpose of appropriate legal action and in relation to the claim, whereby he undertakes in particular, in the case of the involvement of a debt collection agency, the costs incurred by us, if these are not the maximum rates of collection agencies according to the regulation of the BMWA, to replace. Insofar as we operate the dunning system ourselves, the debtor undertakes to pay an amount of EUR 12.- per reminder and an amount of EUR 5.- per half year for the evidence retention of the debt in the dunning process.
delay of acceptance
If the contractual partner is in default of acceptance, we are entitled to store the goods with us, for which we charge a storage fee of EUR 0.1 per started calendar day and at the same time insist on fulfillment of the contract.
Retention of title
We reserve the title to the delivered service or goods or to the media processed or created by us until receipt of all payments from the business relationship with the customer. If the customer resells the goods subject to retention of title, he must also pass on the retention of title. Access by third parties to our goods subject to retention of title must be reported to the customer immediately. Pledges, chattel mortgages and the like of the reserved goods are only permitted with our prior consent. If payment is not made immediately after a reminder payment is made, our retention of title goods shall be surrendered without delay. Return costs are at the expense of the customer.
For more information on data protection, please refer to the following link:
Warranty, liability, warranty
The warranty is limited to the legally prescribed period of 24 months from 1.1.2002. In the case of legitimate defects, either a free replacement or an improvement is made, for which a reasonable period must be granted. If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delayed delivery), then the buyer is entitled to a price reduction or, if the defect is not insignificant, cancellation of the contract (change). Any defects occurring are - without the customer, the consumer in the sense of the KSchG, in the event of omission adverse legal consequences would be - if possible to announce on delivery or after becoming visible. If the purchase is a commercial transaction (B2B) for the customer, he must immediately inspect the goods upon receipt and notify us immediately upon discovery of a defect. Our company is only liable for damages caused by intent and gross negligence. This does not apply to personal injury or consumer transactions. The existence of slight or gross negligence, unless it is a consumer business, the injured party has to prove.
The replacement of (defect) consequential damage, as well as other property damage, financial loss and damage of third parties against the customer, as long as it is not a consumer business, is excluded. Our company as operator of the webshop mentioned in the imprint provides the services with the utmost care, but is not liable for the services provided by third parties or purchased from third parties.
The guarantee is to be asserted with the guarantor (at the manufacturer / sometimes also at the seller, if this is the manufacturer) and takes place according to its regulations. By claiming the guarantee, the statutory warranty is not limited. Our customer service is available Monday through Friday from 8:00 am to 4:30 pm at email@example.com
Applicable law, jurisdiction
The contracting parties agree, as far as no compelling legal provisions preclude, the application of Austrian substantive law. The UN Sales Convention and all provisions relating to the UN Sales Convention are expressly excluded. If the contracting party is a consumer and if the conditions of Article 5 (2) of the European Covenant on Debtors (Covenant) are fulfilled, but not a case of Article 5 (4) in conjunction with (5) CEC, the choice of law does not lead to the consumer is deprived of the protection afforded by the mandatory provisions of the law of the country in which he has his habitual residence. For disputes arising from the contract, if the contractor is an entrepreneur, our registered office is the place of jurisdiction.
If the contracting party is a consumer, he may bring actions against our company either in Austria or in the courts of the Contracting State in whose territory he is domiciled.
If the contracting party had his domicile or habitual abode or place of employment in Austria at the time of conclusion of the contract, actions of the contracting party against our company can only be brought before Austrian courts.
For consumers who have no place of residence or habitual residence or place of employment in Austria at the time of the conclusion of the contract, the legal jurisdictions shall apply.
Place of fulfillment:
Place of fulfillment for all services from the contract is the seat of our company.
All news, graphics and design of the Granbarrel.com website are for the sole purpose of informing our customers. Use at your own risk. All data of this offer enjoy the protection according to §4 and §§87a ff. Copyright law. The reproduction, copying and printing of the entire website are only permitted for the purpose of placing an order with our company. Any further processing, duplication, distribution and / or public reproduction exceeds the usual use and provides
a copyright infringement.
We recognize the Internet Ombudsman as an out-of-court arbitration board. If you have further questions regarding dispute resolution, please contact our service: service@XY.at or the Internet Ombudsman at: http://www.ombudsmann.at
The invalidity, nullity or repeal of individual provisions does not affect the validity of the remaining provisions of these General Terms and Conditions. Recourse claims within the meaning of the Product Liability Act are excluded, unless the person entitled to recourse proves that the mistake has been caused in our sphere and at least has been caused by gross negligence. The contracting party waives the possibility of offsetting. However, this does not apply to consumers. We recommend that you send us any declarations, advertisements, etc. - except in the case of complaints - in written form.
We sell exclusively to consumers / consumers resident in Austria and Germany.